Frequently Asked Questions

1. How long does shipping take?

We aim to process all orders within 1–3 business days. Shipping times may vary depending on your location, but you’ll receive tracking details as soon as your order is on its way.

2. Do you ship Australia-wide?

Yes! We ship Australia-wide. Delivery timeframes may vary for rural or remote areas.

3. What is your return policy?

Due to the nature of our products, we do not offer returns or exchanges for change of mind. Please choose carefully and refer to product descriptions and size guides before purchasing.

If your item arrives faulty or damaged, please contact us within 48 hours of delivery so we can assist.

4. What should I do if my order arrives damaged?

If your order arrives damaged or faulty, please email us within 48 hours of delivery with your order number and clear photos of the issue. We’ll review the issue and work with you to find a solution.

5. How do I care for my Hey Howdy items?

Care instructions are listed in each product description. Please follow these carefully, as improper washing or drying may damage the item.

6. How can I contact you?

You can reach us via email or through our website contact form. We aim to respond within 1–2 business days.

Privacy Policy

At Hey Howdy, your privacy is important to us. We are committed to protecting your personal information and respecting your trust.

Any information you provide when placing an order, signing up to our mailing list, or contacting us is used solely for the purpose of processing your order, communicating with you, and improving your experience with our brand.

We do not sell, rent, or share your personal information with third parties, except where required to process payments, fulfil orders, or comply with legal obligations.

All personal information is handled securely and in accordance with applicable privacy laws. By using our website, you consent to the collection and use of your information as outlined in this policy.

If you have any questions about how your information is handled, please contact us via our website.